Employee Development: Treasures in Surprising Places
What joy it is to find an unexpected treasure in a surprising place. The other day I was searching through a winter coat I had not worn since before Christmas and found $20. Was I ever excited! Recently a client was relating an incident in which an employee surprised him by solving a very difficult, expensive problem. Try as he may, my client hadn’t been able to solve this problem and had decided his only option was to live with the matter, so he was very interested in how the employee had fixed the problem. The employee said it was very...
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